Privacy

Who are we?

Stop Falls at Home is a website designed to reduce the occurrence of falls at home. The Home Falls and Accidents Screening Tool (Home FAST) is a tool to help identify the risks of an older person falling at home.

Our privacy commitment to you

Privacy protection and confidentiality of health information is essential for quality health care. While we do not provide health care services ourselves, we too are committed to protecting the privacy and confidentiality of the information we collect from members, visitors to our website, people who contact us and from our suppliers and partners.

In addition to this professional and ethical commitment, we are required to comply with applicable Commonwealth, State and Territory privacy law. Under these privacy laws, we are required to comply with a set of privacy principles. The core principles are in the Privacy Act 1988. More information about these principles and Australian privacy law can be found on the Australian Information Commissioner’s website www.oaic.gov.au .

What personal information do we collect, store and use and how do we collect this?

Home FAST collects personal information from professional members, persons enquiring or applying for membership, members of the public, visitors to our website, persons purchasing services from us and from our suppliers.
Much of this information is collected directly from the person concerned, including through the Home FAST assessment tools, emails, telephone calls and website forms.

In relation to applicants for membership and, members, the information collected will include (but is not limited to) name, contact details, company information, profession and payment information.

We collect optional information about the people who complete a Home FAST assessment for the purposes of statistical information about falls and research into falls prevention. Information collected and stored includes (but is not limited to) age, gender, country of birth, indigenous heritage, languages spoken at home, education, fall history, illnesses/health history, type of residence, location of residence, living arrangements.

We also collect optional name and email information for home users.

Why do we collect this information and what do we use it for?

Stop Falls at Home and Home FAST collect, store and use this information to provide services to our members and to provide news or information about fall prevention.

We also use de-identified information for statistical and research purposes to assist in providing falls prevention recommendations and to help with the on-going validation of Home FAST.

What about use of personal information for direct marketing?

Australian privacy law limits the use of personal information for direct marketing of goods and services.

We use your personal information to keep you informed about member services, products and publications.

When a person takes a Home FAST assessment, they are provided with an opportunity to decline or to indicate what types of information they would like to receive. They are also given an opportunity to decline the collection of information for research purposes.

Where we send you direct marketing material we provide you with a means to advise us that you no longer wish to receive some or all of this material.

If at any time you have a concern about direct marketing material you have received from us or through use by others of our databases, or you wish to change your preferences in relation to receipt of future material, please contact us by emailing us at info@stopfallsathome.com.au.

How can Home FAST members update or amend their information?

Home FAST professional members can easily update the information about them by logging in to the members area of the Stop Falls At Home website.

How do we store and protect the information we hold about you?

We store your information at our premises, in electronic systems under our control and with contracted data storage providers. We take appropriate steps to protect the security of the information we hold about you, including protections against unauthorised access, virus or other electronic intrusions. We require our contracted providers to do the same.

We or our contracted data storage providers may use servers, systems and cloud computing providers outside of Australia. Our contractors are required to comply with the Australian Privacy laws.

You have a right to see what information we hold about you

Under Australian privacy law, you have rights of access to personal information we hold about you. These rights also include correction of any errors in this information. Should you wish to access this information please contact us. Unless the access you request will require special steps or significant resources, there will be no charge for providing you with this access.

For how long do you keep my personal information?

We generally keep your personal information active for as long as is reasonably required to enable us to meet your needs.

We keep membership records, assessment responses and other personal information on file to enable us to undertake statistical and historical analysis and reporting. As part of our data security, we regularly backup and archive our electronic databases.

What if I want more information on how we protect your privacy or I have a complaint?

Please do not hesitate to contact us if you have a concern or issue in relation to how we collect, store, use or disclose your personal information.

If your concern relates to your Home FAST membership, Home FAST assessment or Stop Falls at Home website please contact us by email to info@stopfallsathome.com.au.